FAQ


Accident With a Borrowed Car: Whose insurance policy is responsible?

If you lend your car to a friend and your friend has an accident, it might be your insurance that’s responsible. It all depends on the insurance company that issued your policy. One company’s policy may state: “the insurance follows the car”; while another company’s policy says the driver’s insurance is the primary coverage even though you own the vehicle involved.
Let’s take a look at two different scenarios:

  • If the insurance follows the car and you lend your car to a friend, your coverage is considered the primary coverage. If your friend has an accident, it’s your insurance that will pay the claim. If the accident is serious enough to use up all of your policy’s coverage, then your friend’s coverage, which is considered secondary, might also be used.
  • If the insurance follows the driver, coverage is provided the other way around. If you lend your car to a friend and they have an accident, it’s their policy that is considered primary coverage, meaning their insurance company will pay the claim. In this case, your policy would be secondary and wouldn’t pay for anything unless your friend’s policy limits were used up.

All these rules go out the window in many cases if the person borrowing the car happens to be a relative who resides in the same household as the owner. You should read your policy carefully to see what type of coverage applies to you.

Remember these two things: First, always exercise caution when it comes to lending your car. Second, if you’re ever in doubt about whether you or another driver is covered in any given situation, please call Hillcrest Insurance Group.

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Rental Cars: Should you purchase rental agency coverage?

If you have collision and comprehensive (“other than collision”) coverage on your own car, you are most likely covered if you’re traveling in the United States, its territories and possessions or Canada (for example, travel in Mexico, the Bahamas or Europe would not be covered). Most policies (except business policies) cover any rental car that you drive at no additional premium. Business cars frequently require an extra premium to afford the same coverage.

Caution: Recently, many rental companies have included a “diminution of value” clause in their rental contracts. These clauses state that the renter is responsible for any diminution of value charges resulting from a loss incurred to their rental vehicle while it is rented to you In other words, if your rental vehicle is damaged to the point where the value is diminished, or at the sole discretion of the rental agency, the agency feels that the vehicle is not longer road worthy as part of their rental fleet, you may be charged the difference between the actual amount of damage incurred and the diminished value of the vehicle. Most personal auto policies DO NOT cover diminution of value nor do most credit card companies used to secure your rental agreement. What does this mean? You could possibly be charged hundreds if not thousands of dollars over the amount your insurance company may pay for damage to a rented vehicle in your care, regardless if you were at fault for those damages. In addition to diminution of value, you could also incur the costs for loss of use of the rental vehicle, from the rental company, and additional administrative expenses.

Please give Hillcrest Insurance Group a call before you leave for your “fun in the sun and/or snow” to confirm your coverage and for further details regarding this important matter.

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What You Do After an Accident.

You’ve been in an accident. Here are some general guidelines about what to do next:

  • Stop at once. Never leave the scene of even a MINOR accident. Do not block the roadway if at all possible.
  • Seek medical assistance and contact police.
  • Do not admit fault. Do not comment about the accident to anyone but your insurance representative and the police. Never accept or make an offer of cash, check or “private” settlement.
  • Gather accident information. Note the date and time of accident.
  • Obtain information on the other driver including: name, address, phone number, make/model of car, vehicle license number, insurance company, agent’s name and phone number.
  • Record a detailed description of what occurred.
  • Draw a diagram of the accident showing the direction of both cars and the point of the accident. Include street names and location of traffic signs/signals.
  • Report the accident promptly to your insurance agent.

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Cellular Phone Coverage

Since many of us now have cellular telephones, we thought it might be worthwhile to highlight a few points regarding how insurance applies to this technology:

If a cellular phone is stolen from your car (or along with your car if it is stolen), is the phone covered by your auto insurance?
No, it is not unless the phone is permanently installed and powered by the car’s electrical system. Since most cellular phone are now digital and are portable (carried in your pocket or purse), it is unlikely that coverage for your phone will be provided by your auto policy.

Is your portable cell phone covered by your homeowners or renters insurance?
Sometimes it is, but coverage is subject to the policy provisions and deductible in your homeowners or renters policy.

Can you buy broader coverage for your portable cell phone?
Yes, most companies offer a special, broader coverage for portable cell phones that can be added to a homeowners or renters policy. Call us for details.

What if you lease a portable cell phone?
If you lease a phone, check with the company you lease the phone from to see what (if any) coverage they may provide. You may then want to check with us to compare coverages and cost.

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Lease Loan Gap

If you are thinking about leasing or buying a car, you might consider adding Lease Loan Gap (LLG) Coverage to your auto policy. LLG Coverage is an extension of your auto’s physical damage coverage.Ordinarily, your comprehensive and collision coverages provide you with up to the actual cash value (the vehicle’s cost minus depreciation) in the event of a total loss. When you sign a lease or loan agreement, you may be obligating yourself for an amount higher than the vehicle’s actual cash value.

At a cost of approximately 5% of your current comprehensive and collision premiums, LLG Coverage protects you from out-of-pocket expense when such a “gap” occurs. Although there are some limitations (such as a percentage cap on the amount of gap coverage provided) LLG Coverage may pay up to your lease or loan amount if your car is stolen or if the cost of repairs is greater than its salvage value. Contact our office and we’d be happy to discuss this coverage further.

Note: Some car manufacturers may provide gap coverage as part of the lease agreement — check your particular contract for details.

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New Car Selection: Safety Counts

The Insurance Institute for Highway Safety has published a shopping guide for those wanting to buy a new car based upon safety features. While the guide does provide specific car lists (from station wagons to sports cars) it also reveals some overall safety basics to keep in mind.

Vehicle size – Quite simply, bigger means safer. According to the shopping guide, “People in small vehicles are injured more often and more severely than those in large vehicles.” In relation to their number on the road, small vehicles account for more than twice as many occupant deaths as large vehicles. Small sport utility vehicles have the highest death rates of all, in part because of their greater involvement in fatal rollover crashes. “While utility vehicles and passenger vans might go head-to-head in a popularity contest, passenger vans have good on-the-road crash experience — similar to that of station wagons.”

Air bags – Serving as a buffer between vehicle interiors and occupants’ heads and faces, air bags provide automatic protection in frontal crashes. The Institute advises that although “the speed and force of air bag inflation may occasionally cause minor injuries such as abrasions, this slight risk is far outweighed by the benefits.” This type of injury can be reduced by selecting a seat position that is not too close to the steering wheel.

Safety belts – Remember, the more comfortable the safety belt, the more likely you are to always use it. Even though shoulder belts allow some forward movement, automatic crash tensioners and/or belt webbing grabbers can reduce the chance of an occupant hitting the steering wheel or dashboard in a serious frontal crash.

Antilock brakes – Especially designed to avoid skidding and loss of control, antilock brakes automatically pump several times a second. Drivers need to become familiar with the difference in braking style as antilocks require heavy braking pressure to activate this safety feature.

Head restraints – Required in the front seats of all new passenger vehicles, head restraints prevent occupants’ heads from snapping back in a rear-end crash. Look for a fixed head restraint or an adjustable restraint that is designed to protect tall and short people even in the “down” position. Avoid a poorly-designed adjustable restraint that would only protect the shortest occupants.

Built-in child seats – Several cars and vans offer built-in child safety seats as options.

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Uninsured Motorist Coverage: Do I Really Need It?

You’re driving your son or daughter to soccer practice when you are rear-ended at an intersection. Dealing with the initial trauma of the accident and injuries and the subsequent disruption of a period of medical recovery and the inconvenience of car repairs is tough enough. What if the injuries are serious? And what if the at-fault driver has no insurance coverage? Where do you turn?

This is where your Uninsured Motorists (UM) Coverage comes into play.

What is UM Coverage?
The Ohio Insurance Institute defines it as coverage that “pays the policyholder and passengers in his/her car for losses sustained by reason of bodily injury … caused by the owner or operator of an uninsured automobile or a hit and run driver.”

What is the difference between Uninsured and Underinsured Motorists Coverage?
Underinsured Motorists Coverage covers you and passengers in your car for “losses unpaid because sufficient bodily injury liability limits are not available from the policy of an at-fault driver.” In other words, Uninsured Motorists covers you if the wrongdoer has no insurance while Underinsured Motorists covers you in the event that the wrongdoer has some coverage but not enough.

Many people wonder if UM is really necessary. After all, isn’t liability insurance mandatory? How can there be any uninsured drivers out there? The problem is not everyone obeys the law. The Office of Public Safety for the State of Ohio recently quoted to us in a telephone interview that 7% of the drivers convicted of moving violations in a recent six-month period were found to have no insurance. There are upwards of 11 million automobiles registered in the State of Ohio. If even 5% of them are uninsured, that’s a frighteningly high number!

Others question the necessity of UM in light of the fact they have very comprehensive medical coverage. In the event of an accident with an uninsured driver, they assume their own medical coverage will fully protect them. Yes, medical insurance would likely cover most medical expenses, but it will not generally compensate the injured person for lost wages, disfigurement, pain and suffering, mental anguish, and changes in quality of life. For a person permanently disabled following an accident, even things such as modifications to make a home and a vehicle more accessible can cost tens of thousands of dollars. UM can compensate the victim in these broader areas.

There are many ways insurance dollars can be saved, paring down or going without UM is one decision Hillcrest Insurance Group strongly discourages. Some of the largest claims on record are not only huge fire losses or big liability settlements, but come from settlements of UM/UIM claims.

Uninsured Motorist Property Damage Coverage
It is estimated that one out of every 20 motorists is driving uninsured. Although this figure represents only 5% of today’s drivers, uninsured motorists are responsible for approximately 13% of all auto accidents. If you become involved in an accident with an at-fault driver of an uninsured motor vehicle there are coverage options available to ensure that you are adequately protected:

  • UMBI– Uninsured Motorists Bodily Injury Coverage provides bodily injury coverage for you and for the occupants of your vehicle. Most policies already provide this coverage.
  • UMPD – Uninsured Motorists Property Damage provides coverage for your vehicle. Vehicles without collision coverage have no protection for damage resulting from an accident with an uninsured driver. If the optional UMPD coverage is added to your policy and you find yourself tangled in an accident with the at-fault driver having no insurance, you won’t be left to pay for the damage to your car out of your own pocket.

Please contact Hillcrest Insurance Group if you want to check into how your company’s UMPD coverages are structured and priced.

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Homeowner’s Insurance

Sewer & Drain Back-Up Coverage

This endorsement provides protection for direct loss caused by water that backs up through sewers, drains or sump pump wells. Just as flood insurance excludes coverage for sewer back-up, this endorsement excludes any coverage for damage due to flooding. Contact Hillcrest Insurance Group for more information on your coverage and available deductible.

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Tornado Damage: Are you covered?

Does windstorm include tornado?
Since the policy specifically refers to windstorm as a covered cause of loss, some residents have wondered what exactly windstorm includes. Tornadoes, hurricanes, high winds, thunderstorms and blizzards are all included in the definition of windstorm. Your homeowners policy also provides ‘loss of use’ benefits to cover additional living expenses while repairs are being made to your home.

Earthquake – Coverage is available with the premium determined by the structure of your home or building. Because it will better withstand an earthquake, a frame structure is less to insure than a masonry one. A substantial deductible (often a percentage of the amount of insurance that applies to the destroyed or damaged property) is in effect.

Flood – Since flood damage is excluded under your homeowners coverage, you should be aware that flood insurance is available from the National Flood Insurance Program. Most Ohio communities have qualified for the program that provides coverage for surface flooding only. Structural and contents protection are offered. A $500 deductible applies.

Please call Hillcrest Insurance Group with any specific questions regarding your property coverage. We are always happy to review your current coverage needs.

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Money Saving Tips

Controlling household expenses is something we all try to do. We want to help you reduce your home insurance costs when possible. Here are some points to consider:

Smoke alarms – Check your policy or contact us to see that you are receiving a discount. If you don’t have alarms, get them. Not just for the discount, but for your family’s safety.

Higher deductibles – The standard deductible today is $1000. If yours is lower, you are paying an added charge. If you choose a $1500 or higher deductible, more savings are available.

Update your coverage – Review your policy. There may be jewelry listed that has since been sold, endorsements for businesses in the home that are no longer in operation or other unnecessary coverages.

Central station alarms – Fire and burglary alarm systems that automatically dial a central station can provide both good security and a significant premium savings.

Combine home and auto insurance in one company – Companies often offer a discount on the home and auto insurance or both when carried by the same insurer.

In addition to these money-saving tips, some companies offer discounts if you have fire extinguishers, deadbolt locks or a loss-free record. Check with us to see if your plan offers any of these options.

Remember, under insuring is not a recommended way to save premium as it can lead to serious problems when settling a claim. Whether it’s a question about cost or coverage, Hillcrest Insurance Group is always willing to review any insurance concerns with you. Please call us today.

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Volunteer Activities: Are you covered?

Are you a volunteer soccer coach, a 4-H advisor, a chamber of commerce committee member, on the church board, or helped raise contributions for the last United Way campaign? Perhaps you have volunteered hundreds of hours this year without any consideration of acquiring insurance coverage. If someone is injured, who pays for any legal action brought against you in these volunteer activities? If you serve as a board member and are sued for breach of duty, imprudent investments, discrimination in hiring or wrongful termination, are you covered? To answer these questions, there are two places to check: your home insurance and the organization’s insurance. Let’s look at them:

Your homeowners insurance policy gives you liability protection for bodily injury and property damage to others in non-business activities, like a child who is injured when you are the volunteer soccer coach or 4-H advisor. On the other hand, no protection is provided if your volunteer activity is related to a business (chamber volunteer, union, trade or professional association representative, etc.) or if you receive any compensation. Any legal action other than bodily injury and property damage is not covered (an exception: some homeowners policies cover personal injury — libel, slander, false arrest, false imprisonment, etc.).

Also check for coverage under the organization’s policy. Ask the organization leadership for proof of insurance for general liability, directors and officers liability, and employment practices liability. Also check to see if volunteers are covered (named as additional insureds) under those policies. Some other potential loss situations could include:

  • Failure to examine documents signed
  • Silence with respect to improper conduct of fellow officials
  • Improper rejection of bids
  • Failure to exercise diligence in management
  • Incurring unnecessary expenses

Communities are fortunate to have so many volunteers donating their time in a host of different areas. This discussion is not meant to discourage any present or prospective volunteers. Rather, Hillcrest Insurance Group’s intent is to help individuals be well-informed, comfortable and adequately protected when it comes to volunteering.

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Your Home Business: Know Your Coverage

Test your knowledge of your homeowners insurance:

Are you covered?

  • While caring for a child for a fee, the child is injured in your home. The parents expect you to cover the hospital bills.
  • You replace your friend’s car brakes for a “few bucks” and the car is damaged or your friend is hurt in some way. He expects compensation.
  • A friend slips on an icy walk or trips on a toy while picking up the craft item she paid you to make. She expects you to cover medical bills.
  • You use your detached garage for a small woodworking business and the garage is damaged in a windstorm. You want your garage rebuilt.
  • You do word processing for a fee from your home. Your computer is stolen. You want it replaced.
  • You are a self-employed sales representative with an office in the home. While entertaining a client in your home, the client is injured and expects compensation.

In each situation described, the answer is probably “not covered” — unless you have added specific coverage to your policy for this home business.
Take away the compensation, or business aspect, and each would probably be “covered”. Situations like those described can be covered in one of three ways:

  • Your employer may cover it if your business is conducted on behalf of your employer.
  • A business insurance policy may be purchased to cover it.
  • Your home insurance policy can sometimes be broadened to cover it.

If you have any concerns about a business-type activity in your home, call Hillcrest Insurance Group. We’ll be happy to discuss it with you.

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Bizarre Loss Situations

Just how broad is your insurance coverage? Will it cover sunken tractors or farm equipment? This true story has occurred several times: our client parks his riding mower on a hill, dismounts, and the tractor slips out of gear and rolls into the pond. Covered? Only if you broaden the coverage on your insurance policy.

You don’t have a riding mower or a pond you say? Optional endorsements can broaden a homeowners policy so that it also covers other personal property lost due to extraordinary situations. Consider these other covered losses:

  • Lost jewelry or gemstones falling out of jewelry not specifically insured (subject to a policy dollar limit).
  • Loss in value when a gemstone is scratched or cracked (subject to a policy dollar limit).
  • Cameras or other personal items falling overboard from a boat or a capsized canoe.
  • A hot iron falling on and scorching an area rug.
  • A deer crashing through a sliding glass door causing extensive damage to household contents as it struggles to deal with the unfamiliar surroundings of a family room.
  • Raccoon damage (rodents and vermin are not covered).
  • Lost hearing aids, eyeglasses, telescopes, cameras, etc.
  • Spillage of paint, India ink, nail polish, acid, bleach, and other chemicals that damage household contents.

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Health & Life Insurance

You’ve spent your whole life building your business to pass on to your children. You have partners who depend on you, and employees with families who count on you. What happens to them if you pass away or become ill? Hillcrest Insurance can help you choose the right health and life insurance solutions.

Major Medical

A hospital/surgical/medical expense contract that provides comprehensive benefits as defined in the state in which the contract will be delivered.

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Disability Income

Disability Income – a policy designed to compensate insured individuals for a portion of the income they lose because of a disabling injury or illness.

Disability Income – Long-Term – policies that provide a weekly or monthly income benefit for more than five years for individual coverage and more than one year for group coverage for full or partial disability arising from accident and/or sickness.

Disability Income – Short-Term – policies that provide a weekly or monthly income benefit for up to five years for individual coverage and up to one year for group coverage for full or partial disability arising from accident and/or sickness.

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Health Savings Account (HSA)

A tax-advantaged medical savings account available to taxpayers in the United States who are enrolled in a high-deductible health plan (HDHP).

HSAs are owned by the individual, which differentiates them from company-owned Health Reimbursement Arrangements (HRA) that are an alternate tax-deductible source of funds paired with either HDHPs or standard health plans.

HSA funds may currently be used to pay for qualified medical expenses at any time without federal tax liability or penalty.

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Medicare Supplements

Insurance coverage sold on an individual or group basis to help fill the “gaps” in the protections granted by the federal Medicare program. This is strictly supplemental coverage and cannot duplicate any benefits provided by Medicare. It is structured to pay part or all of Medicare’s deductibles and co-payments. It may also cover some services and expenses not covered by Medicare.

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Term Life Insurance

Term Insurance – A life insurance policy payable only if death of insured occurs within a specified time, such as 10, 20, or 30 years, or before a specified age.

Permanent Life Insurance – An insurance policy that remains active for the life of the person/s that are insured.

Universal Life Insurance – An adjustable life insurance policy under which premiums and coverage are adjustable, company expenses are not specifically disclosed to the insured, but a financial report is provided to policyholders annually.

Whole Life Insurance – A life insurance policy that may be kept in force for the duration of a person’s life and pays a benefit upon the person’s death. Premiums are made for same time period.

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Miscellaneous

Personal Umbrella Liability

Why have it? What is it? Who needs it?

Skyrocketing court settlements and medical costs can cause uneasy feelings about the adequacy of insurance protection. Liability insurance pays for injuries to others due to negligent acts by you or another covered person on your policy. Although the liability insurance provided under a home or auto insurance policy is adequate for most situations, in a few instances large lawsuit settlements do approach or exceed the limits of these policies.

An umbrella liability policy is designed to give you peace of mind from this concern. It adds one million dollars (or multiples of $1 million) of protection to the liability limits of your home and auto insurance policy. * Should a judgment against you exceed the limits of that policy, the umbrella picks up the unpaid portion up to the umbrella policy limit.
Persons most likely to purchase an umbrella policy are:

  • “Likely “targets” for a large lawsuit–professionals, business owners, property owners, higher income individuals, etc.
  • Those who want greater peace of mind knowing that their life savings will be protected from a financially devastating lawsuit.

Coverage cost varies, but it is generally $140 to $200 per year for a $1 million limit. If you would like more information on this topic, please call us. We will be happy to discuss it with you.

*The umbrella can also increase the liability limit for your boat, rental property, motor home, recreational vehicle, motorcycle, vacation home and others.

Most home insurance policies list 17 or 18 different perils of coverage for household contents that do not include the above or numerous other bizarre possibilities.
Ask us how we can provide the extra coverage you need.

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Insurance Fraud

Fraudulent insurance claims cost us all money. Toll-free numbers are available for reporting information concerning fraudulent insurance claims. The caller’s identity is kept confidential and an individual may talk with a trained investigator or leave information anonymously on a telephone answering machine.

Funds spent on fraud detection are a good investment. According to the National Insurance Crime Bureau, the property/casualty industry is recovering $3.50 for every $1.00 it invests in detecting fraud.

If you want to report insurance fraud, please call our office at 440-745-8545. You can also contact the National Insurance Crime Bureau at the number shown below. Be an insurance fraud buster. We can all help fight insurance fraud.

NATIONAL INSURANCE CRIME BUREAU HOTLINE
1-800-835-6422

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Long Term Care

With costs approaching and frequently exceeding $30,000 annually, this is an area of concern to all, especially those who have been successful in accumulating significant assets.
Extensive planning is often done to conserve these assets and protect them from high estate taxes. It is equally important to consider the effect a long-term stay in a nursing home can have on an estate. Death taxes and a long-term illness can exhaust accumulated assets. To avoid having to “spend down” assets before government programs (Medicaid) will pay for long-term care, a long-term plan may be purchased that will provide the dollars necessary for care. As with most types of health insurance plans, the premium increases as we age and the risk increases. The following chart shows representative annual premiums for $100/day, 60-day waiting period, 5% compound inflation benefit at various ages.

  • Issue age 50 – $ 552/year
  • Issue age 55 – $ 723/year
  • Issue age 60 – $ 993/year
  • Issue age 65 – $1437/year
  • Issue age 70 – $2097/year

Other optional benefits such as home health care are available for an additional premium. As in any estate planning situation, with long-term care the earlier one starts in planning the solution, the lower the cost.

Individuals who have been successful in accumulating an estate should be careful in planning for estate taxes and long term care costs. We would be happy to talk with you about the need, the benefits and the costs as they would apply to your situation.

Please give Hillcrest Insurance Group a call today.

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